At Alisumbo, we aim to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we provide a straightforward return process to facilitate your return. This Return Policy outlines the process for returning items purchased from us, including eligibility, refund options, and shipping costs.
You have 14 calendar days to return an item from the date you received it. To qualify for a return, the item must be in its original condition, unworn or unused, with all tags, packaging, and any associated documentation included. Items that are damaged, worn, or not in the original condition may not be eligible for return or may be subject to a restocking fee.
Several types of goods are exempt from being returned. These include:
Please check the product description before purchasing to ensure return eligibility. Non-returnable items cannot be refunded under any circumstances.
Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 days.
Please note that the time it takes for the refund to appear on your account may vary depending on your bank or card issuer’s policies.
If you haven’t received a refund within the expected timeframe, please take the following steps:
Customers are responsible for paying return shipping costs unless the item was received damaged or the return is due to an error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking confirmation.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@alisumbo.com to arrange the exchange.
If you have any questions regarding this Return Policy, please feel free to reach out to us at support@alisumbo.com. We are always happy to assist you with any concerns or clarifications.